Login

I can’t login.

Your membership number and password may not have been entered correctly. Make sure that the characters are half-width alphanumeric characters and that there is no extra space at the beginning and at the end. If you entered it correctly but still cannot log in, try resetting your password.

I don’t know my membership number.

Your membership number is specified in the email “You have finished registration (登録が完了しました)” which is sent from the site after registration. If you don’t know your membership number, please contact us.

I forgot my password.

You can set a new password from reset password.

Email

I can’t receive emails.

Please allow for receiving emails from the domain andteam-official.jp in your email settings. Please check the instruction manual of your device or contact your mobile phone company or store for instructions on how to set it up. If an email has failed to be sent, it will not be possible to send emails to that specific email address. If you are unable to receive mail after configuring domain-specified reception, please use a different email address.

I set up to receive emails from the specified domain, but I still cannot receive emails.

If an email has failed to be sent, it will not be possible to send emails to that specific email address. If you are unable to receive mail after configuring domain-specified reception, please use a different email address.

Registration

Can I check the information I registered with?

Please check via my page.

Can I modify the information I registered with?

You can change your email address, password, phone number and address etc. from my page. You cannot change your name, gender or D.O.B. If you have changed your last name due to reasons such as marriage, please contact us.

Can I take over a past membership number?

You cannot take over the membership number or information of a previous member who has withdrawn membership.

Renewal

Can I check the expiration period?

Please check via my page.

Where can I renew?

Please check via my page. Please note that if it’s past your renewal period, your membership will be automatically withdrawn.

When is my renewal period?

Please check via my page. Please note that if it’s past your renewal period, your membership will be automatically withdrawn.

My renewal period has passed.

You cannot extend your renewal period.

Others

My inquiry has not been replied to.

Inquiries are generally replied to within 5 days (excluding weekends and public holidays). If you still don’t receive an email after 5 days, there is a possibility that you have not configured to receive emails from the domain andteam-official.jp in your email settings. If you are unable to receive mail after configuring domain-specified reception, please use a different email address.

Please tell me about scheduled maintenance.

In order to provide stable service, maintenance is scheduled monthly on the second Thursday between 6AM~8AM (JST). There is a possibility that you will not be able to use the site’s services or browse the site during this time period. We’re sorry for the inconvenience caused and thank you for your understanding.

Can I use this site’s text, images or videos on my personal site, blog or SNS etc.?

Information and materials on this site are prohibited from being copied, published, transmitted, distributed, transferred, lent, translated, adapted, licensed, reprinted, reused, etc. in any form.

Can I withdraw my membership?

You cannot cancel your withdrawal. If you’re sure, you can proceed to the withdrawal process.

I still have a question after reading the FAQ.

Please contact us via the form.