[MEMBERSHIP] My membership period is valid for more than 60 days. I saw LUNÉ membership will renewal in Sep 25. Do I need to renewal my membership?
If you purchase a membership outside the renewal period, the existing expiration date will be invalid and will not be treated as a renewal.
If you wish to proceed with the renewal, please be careful not to proceed until the renewal period is reached.
[MEMBERSHIP] I don't know if it's a renewable period. Where can I check it?
Those who have already joined LUNÉ MEMBERSHIP are eligible for renewal from 60 days before the expiration of their membership to 30 days after the expiration of their membership.
For those eligible for renewal, the purchase button in the LUNÉ MEMBERSHIP product details will be displayed as "Update Membership".
Please make sure to check the button and proceed.
[MEMBERSHIP] When is the remaining membership period after renewal?
Remaining membership period will be extended by +365 days after renewal.
Please check NEWS for more information.
Which email address should I enter when I apply for a ticket in advance?
Please enter the email address of the Weverse account under "My Page" and membership number.
Where can I check the membership number of LUNÉ Membership?
Please enter your Weverse account. You can check the Weverse account from "My Page".
[Global MEMBERSHIP] If I have a question about LUNÉ MEMBERSHIP (GL), who should I contact?
Global MEMBERSHIP offers different services, so please contact Weverse Shop.
[MEMBERSHIP] I haven't received my membership card or benefit.
*The benefit that comes with shipping is only for those who have an address in Japan.
Regarding the membership card and the new registration privilege Sakosh, we plan to ship it to those who have registered additional membership information within 3 months of completion of registration.
*Please note that it is not 3 months from the date of join MEMBERSHIP.
We will notify you by e-mail or My Page once the shipment has been completed, so please wait for a while.
f the package does not arrive after 14 days of shipment, please contact us within 30 days of shipment.
We ask for your understanding that we will not be able to respond to your individual inquiry about the estimated shipping time. If there is a change in your address, please check your registered address again on My Page after logging in to Weverse.
[MEMBERSHIP] Can I exchange defective mebership benefits?
Please contact us within 30days from shipping. After we check the product, we will re-send the new product if the initial defect is confirmed.
In addition, please note that we cannot exchange the following cases.
·More than 30 days have passed since delivery
·In the event of dirt, scratches, etc. on the customer's hands
·If used
I'd like to sign up LUNÉ Membership.
Please purchase LUNÉ MEMBERSHIP from &TEAM Weverse Shop.Learn more
My child wishes to sing up.
Weverse and Weverse Shop apps have age restrictions, so please sign up with the consent of your parents.
In addition, when registering for &TEAM OFFICIAL FANCLUB LUNÉ MEMBERSHIP, you need to purchase under the name of the person who wants to register.
Please make sure to proceed without any mistakes.
Where can I register additional required information (address, date of birth, questionnaire etc)?
You can register at the URL listed in the registration completion email or at the page displayed after logging in to the MEMBERSHIP page with Weverse Account.
If the Register Additional Information page does not appear after logging in to the MEMBERSHIP page, the registration may have already been completed.
You can check your registration details from your My Page profile.
I can’t log in.
Depending on how you register your Weverse account, your login method will also vary.
Please check the following.
■I entered my email address and registered
The email address you entered when logging in may not belong to the Weverse account.
Please check your registered account again and try to sing in.
■ I registered using X (formerly Twitter) account/Google account/AppleID
Please try logging in from the corresponding icon displayed at the bottom of the email address entry on the login page.
I can’t view &TEAM Membership only-content in the &TEAM OFFICAL SITE.
Please log in with Weverse Account from "Login" in the FC menu in the upper right corner.
After sign in with the Weverse Account, you will be able to enjoy FC content once you have registered additional information.
When will the birthday message be delivered?
Birthday messages will be delivered from January 2023.
Also, purchase &TEAM OFFICIAL FANCLUB LUNÉ MEMBERSHIP from Weverse Shop JAPAN by 23:59 the day before your birthday, It will be distributed to members who have registered their membership information on this site.
(Ex) February 2nd is your birthday
If all procedures have been completed by 23:59 on February 1st: Delivery scheduled on February 2nd
[notice]
*Please register your membership information on the [Add Registration Information Page] after logging in to this site.
*Please check not only the birthday setting but also the mail magazine delivery destination setting.
*Due to the delay in the membership information registration and change procedures, We are not responsible for any failure to take advantage of the membership benefits.
I can't use the email address I'm using with my Weverse account, is there any way I can continue to receive mail magazine distribution?
You can change the email magazine address from My Page. "However, please note that the "email address" you set as a Weverse account will not be changed."
I'd like to unsubscribe newsletters.
Please unsubscribe from URL which are written bottom of newsletters , or "My Page". Important notifications and automatic delivery e-mails (various payment and renewal information) will not be suspended if you unsubscribe newsletters. Please understand in advance.
I'd like to subscribe newsletters again.
Please subscribe from "My Page".
Please tell me how to check the status of the mail magazine's delivery settings.
Please check it from "My Page"
I can’t receive emails.
Please allow for receiving emails from the domain andteam-official.jp in your email settings. Please check the instruction manual of your device or contact your mobile phone company or store for instructions on how to set it up. If an email has failed to be sent, it will not be possible to send emails to that specific email address. If you are unable to receive mail after configuring domain-specified reception, please use a different email address.
I set up to receive emails from the specified domain, but I still cannot receive emails.
If an email has failed to be sent, it will not be possible to send emails to that specific email address. If you are unable to receive mail after configuring domain-specified reception, please use a different email address.
My inquiry has not been replied to.
Inquiries are generally replied to within 5 days (excluding weekends and public holidays). If you still don’t receive an email after 5 days, there is a possibility that you have not configured to receive emails from the domain andteam-official.jp in your email settings. If you are unable to receive mail after configuring domain-specified reception, please use a different email address.
Please tell me about scheduled maintenance.
In order to provide stable service, maintenance is scheduled monthly on the second Thursday between 6AM~8AM (JST). There is a possibility that you will not be able to use the site’s services or browse the site during this time period. We’re sorry for the inconvenience caused and thank you for your understanding.
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Can I use this site’s text, images or videos on my personal site, blog or SNS etc.?
Information and materials on this site are prohibited from being copied, published, transmitted, distributed, transferred, lent, translated, adapted, licensed, reprinted, reused, etc. in any form.
I would like to check the handling of personal information.
Please read the privacy policy and if you have any questions about the handling of personal information, please contact "Contact Us for Complaints and Consultations".
